Privacy Policy

Policy Statement

21 Communications pledges to comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (the "Privacy Ordinance"). In fulfilling this pledge, we will ensure that our staff adhere to the strictest standards regarding security and confidentiality. At the time of or before collecting personal data from individuals, we will provide them with a "Personal Information Collection Statement" in an appropriate format and manner.

Collection of Personal Data

When you browse 21 Communications and its affiliated websites, we may invite you to provide your personal data for contact / marketing purposes.

Practice Statement

We will not provide your personal data to third parties for direct marketing or other unrelated purposes without obtaining your prior consent.

Types of Personal Data Held by 21 Communications

Types of personal data held by 21 Communications:
Telephone numbers

Main Purposes of Keeping Personal Data

The personal data held by 21 Communications is used solely for contact / marketing purposes.

Data Collected When Browsing Websites Owned by 21 Communications

About the Use of Cookies

When you visit this website and mobile application, we may use cookie files to store and track information regarding your geolocation, IP address, domain name, browser type, operating system, previously visited websites, and browsing duration, for the purpose of maintaining and improving the operation of this website and mobile application.

When you browse this website, some cookie files will be stored on your computer's hard drive. When you click on an automatically updating display banner, these cookie files will allow you to be correctly redirected to the relevant webpage. In such cases, this website will not collect or store any personal data about you. You may choose not to accept cookie files; however, if you do not accept them, the redirection function of the display banners on this website may not function properly. Please click here to view our Cookie Policy.

Visitor Statistics for this Website

When you browse this website or mobile application, we will only record your visit as a "hit". The web server will record your browsing data, including your IP address (and domain name), browser type and settings, language settings, geolocation, operating system, previously visited websites, as well as browsing time/duration and pages (Visitor Data). We use this Visitor Data to maintain and improve the operation of the website, such as determining the optimal website resolution and identifying the most frequently visited pages. We only use this data for the purpose of enhancing and improving this website and mobile application; we will not, and have no intention to, use data from website visitors for identity verification purposes.

Commitment to Maintain Confidentiality of Personal Data

The Convention and Exhibition Management Company takes appropriate steps to protect the personal data held against loss, unauthorized access, use, modification, or disclosure.

To prevent unauthorized access and ensure the correct use of the personal data we collect, 21 Communications has implemented appropriate hardware, technical, and administrative measures to safeguard the personal data we collect.

We use standard industry practices to protect the personal data collected, such as using encryption, firewalls, and Secure Sockets Layer (SSL) technology to protect personal data collected via online transmission.

However, no data transmission over the Internet or any other public network can be guaranteed to be completely secure, and the privacy of your communications with us cannot be completely guaranteed.

Disclosure of Personal Data

We will not disclose personal data collected about you to third parties without obtaining your consent.

To the extent permitted by applicable laws, we may disclose your personal data to third parties under the following circumstances: (i) as required by law, court order, or in response to a search warrant or other legally valid inquiry; (ii) disclosure to investigative bodies; (iii) to enforce our agreements with you; (iv) with your express consent; or (v) where we allowably believe that disclosure is required by law or is otherwise necessary to establish legal claims or defenses, to obtain legal advice, to exercise and defend our legal rights, to protect the property or interests of the Company, its associates, and subsidiaries, or to protect the life, body, or property of an individual. We will also disclose personal data if we have reasonable grounds to believe that the relevant personal data can identify, contact, or bring legal action against someone who is intentionally or otherwise causing injury to or interference with the Company’s property and rights, or if any person would be harmed by such activities.

Retention of Data

The Convention and Exhibition Management Company will retain your personal data for no longer than is actually necessary for the purposes for which it is used or is to be used. Different types of personal data collected and held by the Convention and Exhibition Management Company have different retention periods. The above is subject to any legal, statutory, regulatory, or accounting requirements.

Direct Marketing Notice

We may occasionally use your personal data (including your name and contact details) to send you marketing information, such as newsletters containing the latest news and promotional information on various services.

We may not use your personal data in this manner unless we have obtained your consent or indication of no objection.

You may request to stop receiving marketing information at any time and free of charge via the following channels:

1. Follow the instructions in the marketing message to request to stop receiving it;
2. Email the Data Privacy Officer at [email protected].

Access, Correction of Data, and Withdrawal of Consent

By emailing the 21 Communications Data Privacy Officer at [email protected], you have the right to:

1. Access your personal data held by 21 Communications (if any);
2. Request the Convention and Exhibition Management Company to correct any inaccurate personal data records (if any); and
3. Withdraw consent regarding the use of personal data (such withdrawal may affect our provision of services to you).

The above requests will be handled promptly and free of charge in accordance with the provisions of the Personal Data (Privacy) Ordinance.

Enquiries

Any enquiries regarding the personal data privacy policy and practices can be made to the Data Privacy Officer via email at [email protected].

We review this "Privacy Policy Statement" regularly. The last update date of this statement is 1 January, 2025.

Terms for Individuals Located in the European Union

If you are located in the European Union (EU), you may enjoy additional legal/statutory rights regarding the personal data we hold about you, including:

Right to be Informed

You have the right to know how we process your personal data, including: the purposes of processing, the categories of personal data concerned, the recipients of your personal data, the period for which your personal data will be stored or the criteria used to determine that period, the source of data not collected directly from you, the security measures we use for cross-border data transfers, and whether we use automated decision-making.

Right of Access (Data Portability)

You have the right to obtain a copy of any personal data undergoing processing, in a format that is commonly used and machine-readable. This right extends to requesting us to transmit your personal data to another controller where technically feasible. Please note that in certain circumstances, we have the right to refuse requests for copies of personal data.

Right to Erasure

In certain circumstances (including where the personal data is no longer necessary in relation to the purposes for which we collected it, or where you withdraw consent), you have the right to request the erasure of your personal data.

Right to Restriction of Processing

In certain circumstances (including where you contest the accuracy of the data), you have the right to restrict the processing of your personal data.

Right to Object to Processing

In certain circumstances (i.e., for direct marketing purposes or statistical purposes), you have the right to object to the processing of your personal data.

Right to Withdraw Consent

You have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Right to Complaint / Lodge a Complaint

If you believe we have infringed/violated any of your rights, you have the right to lodge a complaint with the relevant data protection authority.

Right not to be Subject to Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing. We confirm that we do not use automated decision-making.

Right to be Notified of a Data Breach

You have the right to be notified of a personal data breach when it is likely to result in a high risk to your rights and freedoms.

Prevailing Language

In the event of any inconsistency or conflict between the English version and the Chinese version of this Privacy Policy Statement, the English version shall prevail.